Citizen Developers: fresh people come to help
Team pioneers leading the way to digital transformation
Citizen developers are related to:
1.People who know the organization’s processes and mostly interact with them.
2.Have the ability to address the solution to those problems without having specific technical IT knowledge.
3. Implement their skills using a wide range of visual and user-friendly tools, mostly linked to low-code or no-code.
4) Tools and solutions implemented are supervised by IT. Tasks related to security and technical deployment and performance procedures are outside their responsibility.
Citizen developers know internal processes
Citizen developers are breathing on the ground. They are the people in your company or organization who manage processes, fulfill requests and perform the actions that create value for your business. They have their hands on workflows and tasks, can be in direct contact with customers and know the needs of their departments inside and out.
Their day-to-day work with workflows and tasks puts them in the best position to promote process optimization.
They know the details of processes better than anyone else and can distinguish between problems they can solve themselves from those that require IT intervention.
Developing a citizen developer profile and keeping it updated with the cutting edge tools, provides the company with better resources to evolve its processes while reducing the costs employed by the IT areas.
Team members who onboard the solutions
In your team there may be people with some technical skills and who have the analytical skills necessary to improve their processes and those of their colleagues; you should look to them.
Their objectives are focused on working less and better, easing the control of processes, data entry, and transforming manual processes into digital ones; your company needs them.
Thoughts about reducing or eliminating repetitive tasks are attractive to citizen developers because they know that the whole team will be able to focus on higher-level priorities.
Reducing repetitive tasks relieves teams that are overwhelmed or burned out and frees the company from increased errors and rework due to stress. Once automation is introduced into the workflow, these teams will thinking on some other improvements ; good to you
Creating solutions assisted by no-code and low-code tools
There is no doubt that low-code and no-code software are the tools that citizen developers rely on to solve problems and optimize processes.
It allows users with little IT entry knowledge to solve problems within the enterprise.
The key to increasing access to these tools relies on their user-friendly graphical user interface (GUI). Visual components are displayed over the entire screen surface and drag-and-drop capabilities replace manual coding. The set of displayed graphical components can be configurable, preventing overcrowding of unnecessary options.
With this software they can develop applications, refine workflows, introduce automation and visualize process improvement, add value to the enterprise by increasing efficiency and unlocking previously unavailable resources.
The proximity of citizen developers to the actual job, as well as their knowledge and experience, put them in a unique position to find these opportunities to streamline and merge workflows for both the benefit of business and customers.
IT department is always involved
The software used by citizen developers to address the solutions has been tested and approved by their IT teams.
The IT department can monitor security issues, processing capabilities, bandwidth, etc. , and is always ready to jump in to restore a technical glitch.
Without this supervision, unnecessary risks are introduced for businesses for creating a patchwork of software solutions which lack control and unified criteria, will lead to inconsistencies or duplicated implementations around the same solution.
Citizen developers getting into our future
These are some arguments to convince companies in defense of citizen development, so
IT budgets will stabilize, bottlenecks due to IT tasks queuing will decrease, and effective deployment rates will increase as new tools accelerate the speed of problem resolution.
In addition, by using IT-approved and monitored platforms and enforcing guardrails, the risks to the company’s technical infrastructure are minimal.
No less attractive is the impact on the company’s staff.
Everyone in the enterprise benefits when those most familiar with the challenges are part of the solution
Sharing decision-making for technical solutions eases the loads on the IT department and spreads responsibility (as well as ownership) throughout much of the organization.
Citizen developers already know the pitfalls, bypasses, exceptions and hidden inefficiencies in their workflows and processes. Once equipped with the right tools to solve them, these leaders take a more active role with their collaboration and build a better working environment for themselves and others.
In addition, they will know better than anyone how to spread the improvements among their peers for the benefit of the entire team.
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